Shipping & Returns

Delivery within Ukraine is handled by Nova Poshta, either to a branch or by courier. Shipping is paid by the customer according to Nova Poshta's rates. If a parcel is refused or exchanged, the customer covers the return shipping cost. The exception is when the item arrives defective or not as described — in that case, the seller covers the shipping. Orders in stock ship within 1-3 business days of payment. If an item isn't in stock at the time of order, or for made-to-order pieces, dispatch may take up to 10 business days.

We ship internationally to most countries. Timing and cost depend on the destination and shipping method chosen. Cost: per Nova Poshta's international rates Time: 12–14 business days The full declared value of the order is stated for customs purposes Customs fees are paid by the recipient

You can exchange or return an item in its original condition within 14 calendar days of receiving your order (excluding made-to-measure pieces or custom colors). Items ordered to your own measurements cannot be exchanged or returned. An item is considered to be in original condition if it retains its consumer properties and appearance — no signs of wear (no stains, makeup, or perfume residue; not worn for photos or video; not washed), with the original packaging, tags, and security seal intact. If the security seal has been removed or damaged, the item can no longer be exchanged or returned. All costs related to exchanges and returns are covered by the buyer. Exchanges are handled via Nova Poshta. Exchanges and returns are only available within Ukraine. Exchanging an item for a different one is processed within 7 business days of the returned item arriving at our warehouse. To arrange an exchange, please contact us via Instagram direct message @crimson.atelier.